As President of Ricoma, I would like to thank our customers worldwide for your business and support of our company. We owe our success and the continued growth of Ricoma to you, our customers, our suppliers, and our valued, loyal and hardworking employees. We appreciate the trust and support you have placed in our company and will continue to work hard to bring our customers the competitive advantage you deserve and expect from us. Only when our customers succeed with our products and services, can we succeed in our business! This is what we believe and what we strive to achieve from day to day. Our dedicated sales and service team is committed to serving your needs, now and in the future, and we will maintain our commitment to Excellent Quality, Superior Service and Competitive Price in the industry. Please feel free to contact me or anyone on our staff with questions you may have concerning Ricoma or our products.
Thank you again for your continued support of our company. We truly appreciate the opportunity to provide you with quality products and services.
Ricoma International Corporation is one of the world’s leading manufacturers of commercial and household embroidery machines. We opened our doors in 1998 with one priority: helping decorated apparel businesses quickly and affordably meet their goals. Since then, the Ricoma name has boasted a presence in every corner of the world. For 18 years, we’ve been a preferred source for embroidery equipment, digitizing software, stock designs and all other embroidery needs. Now, our products and services are distributed in over 120 countries and across six continents through our global network of distributors. Our constant growth can be attributed to our mindset. We think beyond in productivity, technology, strategy, marketing and customer service.
Our staff consists of a group of professionals with diverse skills that contribute to our ultimate goal: customer satisfaction. Not only do we think beyond our role as manufacturers, we think of what we can provide our customers beyond the purchase of our quality machines. That’s why our customers receive extensive support to ensure that they experience total success with our products. We provide free hands-on training and 7-day customer support whenever you need a hand. At Ricoma, we pride ourselves in being able to offer the perfect solution for all your embroidery needs. Your success will always be our success.
With customers’ needs in mind at all times, Ricoma has been adhering to independent technological innovation and implementing brand marketing strategy. For more than a decade, we have been committed to research, development, design and production of computerized embroidery machines and software applications. Our research and development team has established strategic alliance and cooperation with partners in the United States, Britain, Germany, Japan, and South Korea. With the establishment of a strict and comprehensive quality management and control system, each product undergoes a rigorous inspection and testing process. Ricoma always adheres to the most stringent inspection and quality control throughout the purchase of raw materials, semi-finished products processing, production and product packaging. This whole process has guaranteed the high quality of Ricoma products. With the establishment of a strict and comprehensive quality management and control system, each product undergoes a rigorous inspection and testing process. Ricoma staff always adheres to the most stringent inspection and quality control throughout the purchase of raw materials, semi-finished products processing, production and product packaging. This whole process has guaranteed the high quality of Ricoma products.
Our customers are the core of our business and you are our #1 priority when it comes to providing you with the most comprehensive one-on-one and onsite training, customer service, latest software upgrades, as well as replacement supplies. We are here to help you grow your business and establish a long term relationship with you
By being the manufacturer, Ricoma gives our clients the opportunity to buy direct from the factory. It also means there is nobody else that knows our machines better than we do. We are the people that designed, engineered and manufactured the machine and we want to be there to provide you with the tools and knowledge every step of the way to start and grow your embroidery business.